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Established in 2018, the Hot Springs Connection is the only conference in the United States designed specifically for hot springs owners, operators, general managers, facilities directors, and industry professionals. The purpose of the event is to provide networking opportunities, seminars and workshops for commercial mineral pools, spas and resorts.

It is the official conference of the Hot Springs Association. Learn more here.


Registration for this event is now closed.

Agenda

Thursday, May 8, 2025


10

00AM

-

1

00PM

1

00PM

-

1

30PM

1

30PM

-

1

45PM

Welcome to the Well

Justin Wells

a dive into a hot springs community forum, overview and benefits

1

45PM

-

2

05PM

Hot Springs Insurance: Shaping the Future

Cameron AnnasNathaniel Johnson

Join us for an exciting presentation on revolutionizing the insurance landscape for the Hot Springs resort industry! Discover a new way to think about insurance to develop buying power as an industry, not individually.

2

05PM

-

2

45PM

Results from a limited monitoring of the sanitary conditions of two hot springs resorts

Roy Vore, D. PHTA I, CPO®

A study was conducted on the sanitary conditions of two flow-through
hot spring resorts, examining seven different pools. Each pool was evaluated on the final day of its usage cycle and subsequently after being drained, cleaned, refilled, and returned to service. The chemical parameters were measured using standard swimming pool methodologies. Heterotrophic bacteria, fecal indicator bacteria, and Pseudomonas aeruginosa were enumerated by an independent, certified laboratory. All results were compared to the US EPA’s criteria for natural bathing waters. Recommendations for improved monitoring, modified cleaning, and future detailed investigations will be discussed.

2

45PM

-

3

15PM

3

15PM

-

4

15PM

Hot Springs Showcase

Jennifer DiCuolloDavid DronetMichael Rysavy

- Designing for the Next Century: Glenwood Hot Springs Resort and the Legacy of European Spa Culture
- Updates from Murrieta Hot Springs and The Springs Resort
- From Hot Springs Enthusiast to Hot Springs Owner - lessons on guest experience and management with three different hot spring operations

4

15PM

-

4

20PM

5

00PM

-

10

00PM

Friday, May 9, 2025


7

00AM

-

8

00AM

8

30AM

-

8

35AM

8

35AM

-

9

20AM

Panel Presentation: Recovering from a Disaster

Heather HicksGarry UmbrichNathaniel Johnson

- Resilience in Recovery - Hot Springs Resort and Spa’s Journey of Rebuilding after Hurricane Helene - Heather Hicks, Hot Springs Resort and Spa
- Case study on brand new hot springs hit with shut-down fire disaster 6 days after opening - Garry Umbrich, Eclipse Nordic Hot Springs
- Risk Management

9

20AM

-

9

25AM

9

45AM

-

10

30AM

10

30AM

-

11

45AM

Panel Presentations: Geothermal Rising

Matt GarlickAmelia LetvinCary Lindsey, PhD

11

45AM

-

12

00PM

12

00PM

-

12

45PM

Lunch - sponsored by Tusk Industrial

Tusk Industrial’s pumps are proven to handle tough materials in extreme conditions, from saltwater to caustic chemicals. Our pumping solutions can protect your operations, enhance efficiency, and drive operational success.

12

45PM

-

1

30PM

Purpose Drives Profit and Alternative Business Models

Jordan MenzelJeff MoranChris Devlin

Saturday, May 10, 2025


7

00AM

-

8

30AM

9

05AM

-

10

00AM

Stewardship

Melinda Delmonico

10

00AM

-

11

00AM

1

30PM

-

4

00PM

Workshops

Lisa LangerDan AldredDr. Marcus CoplinJennifer DiCuolloNathaniel JohnsonJordan MenzelRichard NashMarlene NeidertOlivia SavardWalker ChristensenMark Groves, CPAAaron LinnNicole PooleChris West, CPA/PFSHeidi Pankow

4

30PM

-

5

30PM

5

30PM

-

8

00PM

Dinner + Keynote

Nate WhiteLisa LangerMarlene NeidertOlivia Savard

Defiance to Glenwood Springs - the Creation of a Resort Town

Stronger Together: The Power of Cooperative Marketing in the Hot Springs Industry:
When destinations work together, everyone rises. This 10-minute session spotlights the success of the Colorado Historic Hot Springs Loop—a model of destination collaboration that has elevated all eight partner towns through shared storytelling and unified branding. As the marketing team behind both the CHHSL and Hot Springs of America, we’ll share key takeaways on how collective marketing builds momentum, expands reach, and helps hot springs destinations thrive—together.

National Access Award

Learning To Walk Again In Water :
Nate White will share his powerful story of recovery following a spinal cord injury and the vital role hot springs played in his physical and emotional healing. Through personal experience and the stories of others, he highlights the therapeutic power of mineral waters, the importance of accessibility, and the unique sense of community found in hot springs environments. This session underscores the role hot springs can play as essential wellness resources for all.

Closing Remarks

Thursday, May 8, 2025


Saturday, May 10, 2025


Friday, May 9, 2025


9

45AM

-

10

30AM

Saturday, May 10, 2025


10

00AM

-

11

00AM

12

30PM

-

1

30PM

Friday, May 9, 2025


7

00AM

-

7

30AM

Yoga

Emily SampleySam Sheppard

Saturday, May 10, 2025


6

30AM

-

7

30AM

Healing Sound Bath

Nicole Heisig

Presenters

Exhibitors

Engineering and Technology

  • Willowstick

  • Cloward H2O

Architecture and Design

  • HFA-AE, LTD.

Insurance

  • Granite Insurance

Software and Technology

  • R2M2 Solutions

  • AARFID

Equipment

  • Tusk Industrial

Retail and Private Label

  • Medicine Springs Mineral Therapy

  • TARA Spa Therapy

  • Feelgoodz

Community

Connect with 136 people attending this event

Lodging Reservations

Hotel Colorado

 To make room reservations at the Hotel Colorado call 1-800-544-3998 and identify yourself as attendees of the Hot Springs Connection.


Reservations must be made by April 1, 2025.


Rates starting at $205. Rates include access to Glenwood Hot Springs Resort.

GLENWOOD HOT SPRINGS LODGE

To book a room at the neighboring Glenwood Hot Springs Lodge call 970-945-3324 or book online through their website, www.hotspringspool.com​, with a personalized online Group Booking Code: HSA2025.


Reservations must be made by April 1, 2025. Reservations received after the cut‑off date will be made based on current availability. If the group rate is unavailable after the cut‑off date, the prevailing qualified rates will apply.


Rates starting at $259.  Rates include access to Glenwood Hot Springs Resort.